Discussion Hub for new Claude incident: Degraded performance on the Claude API and platform.claude.com on Oct 1, 2026

On October 1, 2026, users experienced degraded performance on the Claude API and platform.claude.com. The incident involved delays in credit purchases being reflected in account balances, leading to failed requests due to insufficient credit. Anthropic investigated the issue, and by 18:23 UTC, they had resolved the credit application delays and were monitoring the situation. The incident was fully resolved by 22:36 UTC on the same day.

This report uniquely details the specific cause of the Claude API incident as delays in credit application, unlike general performance degradation reports.