OpenAI keeps rejecting my Mastercard that works on every other site with no issues.
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A user reported that their Mastercard, which works on various other platforms like Google, Kling, and Spotify, is consistently rejected by OpenAI. Despite multiple attempts, the card is declined, and the user's bank confirmed that it received no authorization requests from OpenAI. This issue has led the user to question why OpenAI is not even attempting to authorize the payment, given the card's functionality elsewhere.
My saved Mastercard was declined more than five times.
My bank confirms that it received no authorization request from OpenAI. The card works normally with Google, Kling, Spotify, and other local and international merchants, but not with OpenAI.
The error handling on the payment page is poor: it provides no useful information about why the card was declined. I contacted support to ask why this keeps happening, but I haven't received an answer yet.
The AI chat support has also been unable to understand the problem. It keeps suggesting that I:
- turn off my VPN (I don't use one),
- use another card (I don't have another one for using online), or
- enter the card details carefully.
None of these suggestions are relevant. My card is already saved, and the payment form auto-fills the necessary information correctly. I use the same card successfully with both local and international merchants.
Does anyone have any idea what could be causing this, especially if my bank isn't even receiving an authorization request from OpenAI?