OpenAI told me to buy Codex credits to continue. I spent $60, stayed locked out, and Support says the credits are gone.

A user reported an issue with OpenAI's Codex credits. After being prompted to "Add credits to keep going now" due to being "out of Codex and Work usage," they spent $60. However, they remained locked out, and OpenAI Support stated the credits were gone without a clear explanation. The user is seeking to determine if others have experienced this problem.

This report details a specific user experience where purchasing OpenAI Codex credits did not resolve a lockout, unlike the expected outcome of adding usage.