Scroll no longer works?

A user reported an issue where they could no longer scroll through chatlogs using the up/down keys, Space, or Shift/Space, specifically impacting ChatGPT and OpenAI. This problem occurred mid-conversation on Firefox and persisted across different browsers. The user attempted various troubleshooting steps, including Incognito mode, pressing Esc, End, Home, F6, refreshing, restarting, disabling extensions, and clearing data for ChatGPT and OpenAI, but the issue remained unresolved.