The people who most need AI for their busywork are the least likely to use it well
Heat trend
The percentage is based on available heat signal, not comment count or independent people.
There's an observed adoption gap where individuals overwhelmed by repetitive document and presentation tasks, who would benefit most from AI tools, are often the slowest to adopt them and underutilize their capabilities. This reluctance stems partly from discomfort with interfaces and the fact that effective AI use requires a skill akin to delegation, involving knowing what to ask, how to verify, and when to discard results. Those unaccustomed to clearly articulating tasks often struggle, get mediocre outcomes, and then dismiss the tools as overhyped.
An adoption gap I keep running into: the people drowning in repetitive document and presentation work, the ones who would benefit most from offloading it, are often the last to actually adopt these tools, and when they do, they use them at maybe ten percent of what is possible.
Meanwhile the people fluent with the tools tend to already be efficient and technical, so the marginal gain for them is smaller. The result is that the productivity boost lands unevenly, and not in the direction the "this helps everyone" story predicts.
Part of it is comfort with the interface. Part of it is that using these tools well is itself a skill nobody teaches, closer to knowing how to delegate to a person than to running a search. You have to know what to ask for, how to check it, when to throw it out. Someone who has never had to articulate a task clearly struggles to get a good result, gets a mediocre one, and concludes the tool is overhyped.
So the gap is not really about access anymore, the tools are cheap and everywhere. It is about the skill of using them, which is unevenly distributed and largely invisible. That gap seems more durable than the price one.
For people who have tried to get a less technical colleague to actually adopt this stuff for their routine work: what actually worked, if anything?