Locked out of a $200/mo ChatGPT Pro account for 15+ days: How OpenAI's email filter silently drops HAR logs and traps users in bot loops

A ChatGPT Pro user has been locked out of their $200/month commercial account for over 15 days, encountering a support dead-end with OpenAI. Despite opening multiple tickets (e.g., #15063317, #15067678), AI bots auto-closed them as duplicates, redirecting to an unresponsive Case #14453019. The user was shuffled between 6+ support agents across 11 threads, with agents repeatedly asking the same questions and then disappearing. This public post aims to warn other commercial users and prompt OpenAI's Tier 2/3 engineering to resolve the issue.

This report details a specific, prolonged account lockout for a ChatGPT Pro user, unlike general complaints, highlighting OpenAI's support system failures with specific case numbers and agent interactions.