Claude truly has the worst customer support out of nearly all tech companies

Been a heavy Claude user for a long time, on Max plan + paying consistent API credits every single month since last year, but the way Anthropic handles customer service is just really disappointing.

My experience:

- Late May: I wanted to upgrade my Claude Max subscription from $100/month to $200/month.

- Upon seeing "limit reached" - I was redirected to the Claude Max Credit payment page (which I thought was the plan upgrade page at the time).

- Purchased exactly $200 of Claude credits because I thought it was for the subscription upgrade.

- After finding out my mistake, I still upgraded to the $200 Max plan first. Then, I couldn’t find a customer support portal or an obvious way to contact Anthropic to refund the $200 credit.

- More than a month later, Anthropic introduced a support/finance agent, so I submitted a request explaining what happened and finally got in touch with customer support.

- As a heavy Claude user, I didn't even ask for cash back. I proposed several alternatives instead:
- Transfer the balance to my Anthropic API credits.

- Apply the balance toward future Claude Max subscription renewals.

- Any other solution that would keep the money within the Anthropic ecosystem.

Ended up getting a cold mechanical 'no' without even explaining why. You guys should really up your support game because this is just disheartening to a heavy user.