Account deactivated by last week's outage. Losing work. When is the appeal expected to be processed?

I was wondering if anyone else had similar experiences with the amazing OpenAI company. This is what happened last Thursday and Friday (but I was affected on Thursday)

https://preview.redd.it/qlbo4gjkqdah1.png?width=341&format=png&auto=webp&s=2458d94651af96b44d52bbd935ae738c2f2dfb2e

On Thursday night I was unable to login into ChatGPT or Codex and I was getting an error that my account got deleted or deactivated. I was very confused, as the only relevant thing that happened is that I left a /goal running in a virtual machine, on my code, for maybe 3 hours, but I was on the x20 plan so I don't think that would count as abuse.

Next day my partner shows me this error on the status page and it all makes a bit more sense. I appeal and I wait but nothing happened yet. I am losing very important days, unable to work on a project for which I want to apply to government funding in July. On top of this, ChatGPT has been very helpful advising on a medical problem in my family recently so again, all that information lost. I got a Claude subscription but had to ask for a refund for it, as I cannot work with Claude Code and just setting it up was a huge pain.

Now, would anyone know how long does it take for someone at OpenAI to take a look at this? It's an issue on their end, I cannot be the only user affected and since it's a technical problem that they are aware of, it cannot be much to be investigated.

Another "silly" question is, if I get another subscription, on another email, would I be getting a pro-rata refund, once I get back my original account?