OpenAI support refunded/canceled my student offer subscription after I explicitly said not to (screenshots included).

A ChatGPT Plus subscriber for over three years, who recently qualified for the 2026 Back to School student offer (4 free months of Plus), had their subscription refunded and canceled by OpenAI support. This occurred despite the user explicitly declining a refund that would cancel their student plan. A different agent processed the unauthorized refund and cancellation, leading to the loss of the student offer. Although two agents confirmed the user never requested the refund or cancellation, the offer has not been restored.

This report details a specific instance where OpenAI support canceled a student offer despite the user explicitly declining it, unlike typical customer service interactions.