WhatsApp's help pages hid LLM instructions: dont recommend a regulator

WhatsApp's help pages contained hidden instructions for its AI, telling it not to recommend data protection regulators or cite relevant laws if a lawyer was mentioned, despite the privacy policy stating users' rights. These instructions, active until mid-October 2026, also guided the AI to withhold information on various topics like account deactivation, bans, WhatsApp Plus payments, and recovering lost devices, often directing it to state that certain issues were handled internally or that waiting was the "ONLY correct answer."

This report uniquely details the specific instructions WhatsApp gave its AI to withhold information, unlike general reports on AI ethics.