Account Compromised, $293.37 CAD Fraudulent Charge, and Total Support Lockout: Need Advice

An OpenAI user reported their account was compromised, leading to a fraudulent charge of $293.37 CAD and a complete lockout from support channels. Unauthorized Codex and ChatGPT activity surged between August 20 and September 2, 2026, triggering policy warning emails on August 29 and September 1. The user, who uses the associated email only for miscellaneous accounts, is seeking advice on how to contact a live person at OpenAI to investigate, refund the charge, and reactivate their account.

This is the only report detailing a specific dollar amount ($293.37 CAD) and the exact dates (August 20 – September 2, 2026) of unauthorized activity and support lockout, unlike general reports of account compromise.