Introducing OpenAI Presence

OpenAI has introduced "OpenAI Presence," an AI agent system designed to provide reliable, high-value support for enterprises. Presence currently powers OpenAI's English-language phone support, handling open-ended requests, verifying callers, and taking approved actions. It has met or exceeded human support quality benchmarks and resolves 75% of inbound issues without human assistance. Its Codex-powered improvement loop reduced human handoffs by 15 percentage points in 10 days.