OpenAI charged me, marked the invoice “Void,” gave me no subscription, then support kept ignoring that the payment was fully captured

An OpenAI customer reported being charged for a subscription, but the invoice was marked "Void," and no subscription was provided. Despite the customer's bank confirming the payment was fully captured, OpenAI support repeatedly dismissed it as an authorization hold. The customer, a long-time user of ChatGPT and Codex, expressed frustration with the lack of resolution and the support team's failure to acknowledge the completed transaction.

This report details a specific billing issue where a payment was fully captured but marked void, unlike typical authorization holds OpenAI support cited.