How should a phone call recover when an OpenAI Realtime session disconnects?
热度趋势
趋势数据积累中
百分比基于当前可用热度信号，而非评论数或独立用户人数。
OpenAI 相关模型动态已经出现，适合跟踪能力变化、生态影响和后续可用性。
当OpenAI Realtime会话在电话通话期间断开连接时，电话通话的生命周期与Realtime会话不同。即使Realtime WebSocket关闭、重新连接或丢失部分对话状态，电话通话仍可能保持连接。在恢复过程中，电话通话状态必须保持权威性，以防止模型在呼叫者仍在通话时过早地结束交互。…
A phone call and an OpenAI Realtime session have different lifecycles. The phone call may remain connected after the Realtime WebSocket closes, reconnects, or loses part of the conversation state.
A recovery flow needs to decide:
- Whether to reconnect the same session or start a new one.
- Which conversation context can be restored safely.
- What the caller hears while recovery is happening.
- How queued audio is cleared so an outdated response is not played.
- When to stop retrying and transfer to a person or end the call safely.
The phone-call state should remain authoritative during recovery. Otherwise, the model session may consider the interaction finished while the caller is still waiting on the line.
For teams using the OpenAI Realtime API with phone calls: do you reconnect, rebuild the session, or move immediately to a fallback?