These execs think voice AI hasn’t reached its ChatGPT moment yet

Despite significant investment and frequent new model releases, voice AI has not yet experienced its "ChatGPT moment," according to Shawn Wen, CTO of enterprise voice AI platform PolyAI. While the concept of voice as a primary interface has gained momentum, and billions have been invested in voice AI startups across various applications, Wen suggests that even with advancements like full-duplex models, the technology has not reached a breakthrough comparable to ChatGPT's impact.

Unlike the widespread belief that voice AI is rapidly advancing, this report highlights a CTO's view that it has not yet reached a "ChatGPT moment."