Need help escalating an OpenAI billing issue to a real person
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一位用户正寻求帮助，以升级一个OpenAI的账单问题。该用户通过iOS应用购买了价值4美元的100个ChatGPT积分，并已与Apple确认购买，但ChatGPT却显示“Something went wrong”错误，积分也未到账。用户希望联系到OpenAI的真实工作人员，以调查Apple交易记录并解决积分缺失问题。
I’m trying to get an unresolved billing issue escalated to an actual person at OpenAI.
I was purchasing 100 ChatGPT credits for $4 through the iOS app. After confirming the purchase with Apple, ChatGPT would return a “Something went wrong” error and no credits would appear in my account.
Because the app made it look like the purchase had failed, I retried it. This happened repeatedly, and I was ultimately charged 15 times.
Apple has a complete transaction history showing the purchases were successfully processed. OpenAI Support, however, says they have no record of these transactions on my account, and none of the credits were delivered.
I’ve contacted both companies multiple times. Apple has now confirmed there is absolutely no refund available for these charges. OpenAI still can’t locate the purchases.
So at this point I’m stuck with 15 completed Apple charges, no credits, and no refund option.
I’m mainly looking for help getting this escalated inside OpenAI to a real person in billing/payments or support, because I keep getting responses that seem automated and send me in circles.
I have all of the Apple receipts, transaction history, screenshots, and multiple existing OpenAI support cases.
Has anyone dealt with this or know how to reach someone at OpenAI who can actually investigate the Apple transaction records and missing credits?